Is your email list colder than–and about as old as–the Ice Age?
Maybe you haven’t sent an email in several weeks (or months!), or perhaps you’ve been inconsistent and haven’t had good open rates.
Whatever the cause, your list has become a detached and impersonal ghost town… in the middle of winter.
But, knowing a list is a vital aspect of growing your business, you’re ready to commit and want to warm things up and get people engaged.
When faced with a chilly list, how can you be sure to follow the rules of email etiquette and avoid damaging the relationship with your prospects?
Because the last thing you want to do is scare people off or, worse yet, have them flag your email as spam.
So what’s the best way to re-engage people on your email list after it’s been dormant for a while?
Below are a few strategies and ideas to consider when warming up a cold email list, and they’ve been used (and proven) many times over by people in all types of industries and across many topics.
I’ve gathered some of the most important tips from numerous list builders, and have laid out some do’s and don’ts for implementing them.
Let’s get warmed up!
Step #1: Reintroduce Yourself and Remind Them Why They Subscribed in the First Place
You won’t want to just assume that people on your list will remember you, so be sure to start off by refreshing their memories, and recap what makes your communications valuable.
- Give them a genuine greeting in a personal manner.
- “Hey [Reader], It’s Joe with [Business Name]…”
- “Hi [Reader], It’s your [Service] friend, Joe…”
- Explain how you will add value to their lives/businesses.
- Tell them what you’ve been up to, but only if it’s cool (Sharing something you learned at a recent conference is a lot more relevant than your dog’s wedding last week, unless you’re in the pet industry).
- Reignite their interest by letting them know you’re about to share some really great stuff.
“Hey [Reader], it’s your copywriter friend, Lindsey. I’ve been busy the past few months really honing my skills and implementing new ways to boost conversions, and there are some crazy new methods that really make a difference! I can’t wait to share all the cool new info I’ve learned, and I *also* can’t wait to see how you can implement them into your own business copy QUICKLY, and experience equally fast results.
In the next couple weeks, I’ll be sending you several methods that will give you the best chance of conversion and sales. I’ll be happy to answer any questions you have about your own copy, too, so feel free to shoot me an email if you’d like some input!”
- Draw attention to the fact that you haven’t written lately. This means absolutely no beginnings your email like this: “Sorry I haven’t written in a while…” or “I know it’s been a long time, but…”
- Make the reintroduction long and painful. Keep it simple and concise.
- Waffle on about yourself or “sell” yourself.
Example (How not to do it):
“Hey, [Reader], I know it’s been a long time since you’ve heard from me. I’m really sorry for the absence! I’ve had some health problems, and my Aunt Sally died. Then my friend got fired from her job and her husband is on disability, so they’re in a really tight bind right now, and needed some help. I’ve been busy with other stuff, too, so that’s why I’ve been gone for a while. Will you forgive me? I’m really really sorry!
Things are pretty crazy in my life right now, and life can just be so challenging! There are bills to pay, and dishes to wash, and laundry to do, and appointments to keep, and shows to watch, and dogs to walk, and kids to feed, and all kinds of day-to-day things that get in the way.
Blah, blah, blah… Boring, boring, boring… No one cares.”
Step #2: Give Them Something of Value
One of the quickest ways to re-engage the people on your list is to prove to them that you’re going to help them out. Whether you’re giving them tips and tricks, or providing entertainment with a purpose, you’ll show them why they’re going to look forward to opening your emails from now on.[clickToTweet tweet=”Want to know the quickest way to re-engage people on your list? Find out how here:” quote=”Want to know the quickest way to re-engage people on your list? Find out how here:”]
- Give them a freebie or gold nugget of some kind, either within the email itself or through a link they can click on for immediate access. These could be:
- Complimentary service with no strings attached
- Special report
- Printable graphic with helpful reminders
- Downloadable file of “hacks”
- Short eBook
- Ultimate, Step-by-Step, or Quick-Start Guides
- Fun quiz with immediate results tailored for them
- Cheat sheet
- Resource list
- Downloadable audio or video
- Be genuine about your desire to serve.
- Explain how the freebie will help them.
- Remind them that stuff like this is your specialty, and hint that there’s much more to come.
- Promise–and deliver–hot industry news and updates.
- Sell ANYTHING, whether it’s a product/service or yourself.
- Give them a crummy or misleading freebie.
- No eBooks that are 2-3 pages long. Label shorter ones (less than a dozen or so pages) as eBooklets, instead, and reserve the eBook title for works of longer length.
- Nothing that has typos or errors
- No freebies that have nothing to do with your service or their needs
- Nothing that’s common knowledge or confusing
- Make them give you loads of info (Asking for their phone number, address, Social Security Number, what car they drive, and their favorite coffee is going overboard. Unless you need their address because you’re going to snail mail them something!).
- Make it difficult to get or download.
Step #3: End with a Simple Call to Action in Each Communication
You’ll want to tie things together by promising to deliver more valuable content, showing appreciation, and offering them instant access to the freebie with a clickable link. Make it as exciting and easy as possible to get them to follow through on whatever it is you’re asking them to do.
And be sure to keep in mind that a call to action doesn’t have to be huge. Something as simple as a, “Hit reply to let me know you got this!” or “Click this link to download your free eBook!” is all it takes.
When signing off, let them know you’ll be in touch again soon, and sign off with a friendly goodbye.
You also want to include subscription setting adjustments or unsubscribe links in a P.S. or similarly low-key place. You can personalize them to try and reclaim your subscriber one last time.
Here’s one of my favorite examples of a video on a clever unsubscribe page:
Step #4: Keep Things Warm and Fuzzy
Getting that initial email out is just the first step. If you’re going to go through the trouble of re-engaging your list, you’ll want to be sure to continue that engagement process in order to avoid damaging your reputation.
- Look at the big picture and plan ahead to get an idea of the content you’ll want to share, and if it can be broken down into a series.
- Take the time to map out a warm-up sequence to follow your initial email and schedule its delivery. This might look like:
- Reintroduction email
- Getting their input on what topics they’d like to hear about in the future, how often they’d like to receive communications from you, and what formats they prefer. This can be as simple as setting up a short survey or requesting a reply, to scheduling a personal call (you could trade their input for a free, 10-minute coaching call)
- Updating them on the latest industry trends and news
- Plan and schedule other content and series based on certain topics.
- Reach out using a release schedule you can set up and maintain long-term.
- Email unpredictably. You’ll want to stay consistent in how often you release content, as well as when you release it.
- Immediately jump into asking favors or selling.
- Send content that’s all over the place and/or offers no value.
- Assume that if they stick around for the first few emails, they’ll stick around forever.
For Each Step…General Tips
In all your communications, you’ll want to be sure your content is well written, personable, and confident. Boost your credibility by delivering on promises and staying in touch.
And always show gratitude.[clickToTweet tweet=”When re-engaging with a cold list, boost your credibility by staying in touch. ” quote=”When re-engaging with a cold list, boost your credibility by staying in touch. “]
Here are a few other things you might want to consider:
- Make sure you’ve got a really strong subject line to increase your open rate.
- Don’t bombard the email with images, as they may slow loading time for some readers.
- Remind them of other channels they can check out to get in touch with you (Facebook, Twitter, etc.).
- If you’ve got a larger list, send in batches of 5,000 or less so that if people unsubscribe or mark you as spam, you’re less likely to be flagged by your mail service provider.
- Personally respond to every reply you get, as soon as you can. If your list is too large to do this, hire people to help.
- Always encourage feedback, excitement, and involvement
Final Step: Knock Their Socks off!
You’ve now got an arsenal of information on how to go about winning over the affections of your list again, and I’m confident you’ll put it to great use to create the warmest, happiest, and most thriving following you’ve ever had!
I’d love to know how many of you feel you’ve got a cold list, and how you’re thinking of re-engaging! So, dish it: how long has it been since you’ve reached out to your list consistently, and what is your plan of action?