Episode summary: Ron Kaufman, the co-founder of Uplifting Service, has made it his mission to help leaders and organizations build service cultures that deliver real, authentic value in communities for employees and customers.

Early on, he embarked on a mission to uplift the quality and spirit of service everywhere in the world. As the philosopher innovator he is, he has spent his entire career trying to make it fun to build service quality and excellence. 

When the Singapore government asked him to develop a service quality boot camp to teach the adult working population how to be more responsive, more collaborative, more proactive, and more creative, he felt like a kid in a candy store. And he immediately started inventing. However, as he says in this episode of Making It, you have to bring authenticity to your business to make it in today’s changing world.

“For some of us, making it will be being able to make a contribution to improving the world and addressing serious issues in some walk of life.”

“It’s not okay to have shallow definitions like ‘the customer is always right’….”

Ron Kaufman

Guest bio: People often ask Ron Kaufman, Customer Experience Educator, Service Culture Expert, and keynote speaker, where he gets his intense passion for the topic of uplifting service. “I get my passion for uplifting service from you” is the constant answer.  It delights him to see people succeed by contributing to the lives of others.

Ron, co-founder of Uplifting Service, is on a mission to uplift the quality and spirit of service everywhere in the world. He specializes in building uplifting service cultures with leaders in the world’s largest and most respected organizations. In 2018, 2019, and 2020, Global Gurus ranked Ron as the #1 customer service guru in the world.

For 40 years, he’s been on a mission to improve the world. The vision sustaining him is a world in which everyone is empowered and inspired to excel in service. To realize this vision, he’s worked with businesses in every industry and with schools, governments, and associations in 62 countries, becoming one of the most sought-after educators and customer service consultants in the world in the process.

He is on a mission to transform the quality of service delivered by the organizations he works with. That work has led him to become the consultant who changed the Republic of Singapore. The Singapore government asked him to develop a service quality boot camp to teach the adult working population how to be more collaborative, more proactive, and more creative.

Ron is a regular columnist at Bloomberg Businessweek and the author of the New York Times bestseller Uplifting Service and 14 other books on service, business, and inspiration. He has been featured in The Wall Street Journal, The New York Times, and USA Today.

Resources or websites mentioned in this episode:

• Mirasee
• Ron Kaufman’s website
• Ron’s  LinkedIn
• Ron’s  Twitter
• Ron’s Instagram
• Ron’s book, “Uplifting Service”
• Ron’s Youtube channel, “Ron Kaufman”

Credits:

• Guest – Ron Kaufman
• Associate producer: Danny Bermant
• Producer: Cynthia Lamb
• Assembled by: Geoff Govertsen
• Executive producer: Danny Iny 
• Audio Post Supervisor: Evan Miles, Christopher Martin 
• Audio Post Production by Post Office Sound
• Music soundscape: Chad Michael Snavely 

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Music and SFX credits: 

• Track Title: Sweet Loving Waltz
  Artist Name(s): Sounds Like Sander
  Writer Name: S.L.J. Kalmeijer
  Publisher Name: A SOUNDSTRIPE PRODUCTION
• Track Title: The Sunniest Kids
  Artist Name(s): Rhythm Scott
  Writer Name: Scott Roush
  Publisher Name: A SOUNDSTRIPE PRODUCTION
• Track Title: The Sweetest Thing
  Artist Name(s): Brent Wood
  Writer Name: Philip Barnes
  Publisher Name: BOSS SOUNDSTRIPE PRODUCTIONS
• Track Title: The Changing Tides
  Artist Name(s): Brent Wood
  Writer Name: Philip Barnes
  Publisher Name: A SOUNDSTRIPE PRODUCTION