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Exploring Entitlement (Marisa Murray)

  • Episode #85

As coaches, we bump up against a mindset monster in some clients — entitlement. How do we navigate this? Returning guest Marisa Murray sheds light on the topic, helping us understand where entitlement comes from and how we can dance with its presence.

Marisa Murray is an author, TEDx speaker, executive coach, and the founder of Leaderley International.

In this episode we discuss:

  • Defining entitlement and recognizing it early in the engagement process
  • How do you serve people when they’re being taken over by entitlement?
  • The importance of having the “fit conversation” early on
  • How do we help set appropriate boundaries with our clients?
  • Managing the pacing of the client’s progress
  • How do you rebalance when you feel like you’re blocked?
  • How do you deal with entitlement and shame?
  • Advice for new coaches in the early years of their practice
“Entitlement is one of what I call the sneakiest saboteurs… [it can] operate sort of underneath our consciousness, and really keep us from fully engaging in our own lives.”

Marisa Murray
Marisa Murray

Marisa Murray, P. Eng., MBA, PCC, is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today’s rapidly changing, highly complex world. 

Marisa leverages her 20+ years of executive experience — as a former Partner with Accenture and VP at Bell Canada — in providing executive coaching and leadership development services for organizations including Molson-Coors, Pratt & Whitney, and Queen’s University.

She is the author of two leadership development books:
Work Smart: Your Formula for Unprecedented Professional Success
Iterate! How Turbulent Times Are Changing Leadership and How to Pivot

She is also a co-author of the USA Today bestselling book The Younger Self Letters: How Successful Leaders & Entrepreneurs Turned Trials Into Triumph
(And How to Use Them to Your Advantage).

Resources or websites mentioned in this episode:
Coaches Console
Marisa’s website
Marisa’s LinkedIn
Marisa’s TEDxLaval Talk
Marisa’s books

Host: Melinda Cohan
Producer: Michi Lantz
Supervising Producer: Cynthia Lamb 
Executive Producer: Danny Iny
Audio Post Supervisors: Evan Miles and Christopher Martin
Audio Post Production: Post Office Sound
Music Soundscape: Chad Michael Snavely
Making our hosts sound great: Home Brew Audio

If you don’t want to miss future episodes of Just Between Coaches, please subscribe to Apple podcasts or Spotify or wherever you’re listening right now. And if you liked the show, please leave us a starred review. It’s the best way to help us get these ideas to more people.

Music and SFX credits:
Track Title: Clouds
Artist Name: Acreage
Writer Name: Marshall Usinger

Track Title: Coastline Dream
Artist Name: Wild Sky
Writer Name: Adam Simons

Track Title: Coo Coos
Artist Name: Dresden, The Flamingo
Writer Name: Matthew Wigton

Track Title: Stars & Trees
Artist Name: Outside The Sky
Writer Name: Dustin Ransom


Just Between Coaches

This show is like Oprah’s couch, where conversations cut straight to the heart of the topic, but... it’s only for coaches! Melinda Cohan of the Coaches Console explores the tough questions coaches face on a regular basis. With a new guest host each episode, Melinda provides tactical advice and strategies to address issues like “How do I deal with price resistance?” and “Should I fire my client?”