Welcome to Making It! This weekly show explores the lives and stories of entrepreneurs as they share their unique perspectives on their success and the path to making it. 

Matt Champagne is the creator of Survey Conversations®, a system that teaches business owners how to maximize profits by retaining clients. He’s a genius at creating surveys that gather valuable and accurate information from clients to use in making informed and meaningful decisions in business.

In this episode of Making It, Matt shares his decades of wisdom and experience in psychological research and becoming a successful entrepreneur. As a psychologist, he offers his take on goal-setting, regrets and why you should never pass the ball.

Matt also has a special offer for Mirasee FM listeners! Click this link for your free download of The 9 Principles of Customer Feedback to learn more about using science and technology to keep your best customers forever.

“At the time, the word entrepreneur wasn’t used…I was actually just called foolish.” ”

“Don’t pass the ball on the big decisions, get advice from others, but when it comes time to take the shot, you take it; it’s your life.”

Matt Champagne

For two decades, Dr. Matthew Champagne has influenced survey and feedback practices in learning organizations worldwide as a researcher, university professor, author, serial entrepreneur and in-demand speaker. He has authored more than 75 articles, books and how-to guides with practical solutions for creating high-quality feedback tools and processes that have now been implemented at more than 600 organizations across the globe.

Dr. Champagne’s theories and empirical research spawned the web-based course evaluation industry in the late 1990s, and he helped create many of the innovative web-based technologies used today to improve the quality of training and customer service.

As Research Fellow and Senior Evaluator for the U.S. Army Research Institute, National Science Foundation, U.S. Department of Education, U.S. Department of Energy, Sloan Foundation and Hewlett Foundation, Champagne advised 370 colleges and learning organizations on implementing feedback and evaluation systems to drastically improve customer retention, learning, and performance.

Dr. Champagne was named Technology Visionary of 2015 by SURVEY Magazine for his pioneering work merging psychological principles and online educational technologies

When not teaching, Matt can be found SCUBA diving or playing keyboards in his rock band.

Resources or websites mentioned in this episode:
Mirasee 
Matt’s website
Matt’s LinkedIn
Matt’s free download offer

Credits:
Guest – Matt Champagne
Associate producer – Danny Bermant
Producer – Cynthia Lamb
Executive producer – Danny Iny
Assembled by – Geoff Govertsen
Audio Post Supervisor: Evan Miles, Christopher Martin
Audio Post Production by Post Office Sound
Music soundscape: Chad Michael Snavely

Music and SFX credits: 
Track Title: The Sunniest Kids
Artist Name(s): Rhythm Scott
Writer Name: Scott Roush
Publisher Name: A SOUNDSTRIPE PRODUCTION

Track Title: Sweet Loving Waltz
Artist Name(s): Sounds Like Sander
Writer Name: S.L.J. Kalmeijer
Publisher Name: A SOUNDSTRIPE PRODUCTION

Track Title: The Carpenter
Artist Name(s): Benson
Writer Name: Benjamin Caleb Johnson
Publisher Name: A SOUNDSTRIPE PRODUCTION