3 Simple Email InBox Management Hacks to Give You Back 1 Hour a Day

Oh, email. We love and hate you all at the same time. We use you to stay in touch with long lost (or newly made) friends, build our businesses, reach out, learn, grow. And we simultaneously despise you for interrupting every. single. thought. with your little pop up of new messages dropping in our inbox. Remember the 90’s when the words “You’ve Got Mail” were so exciting that they were turned into a movie? It’s …

The Missing Manual: The Proper Care and Feeding of Your Customers

Wouldn’t it be nice if your customers came with a manual? Whenever you buy something new, it often comes with a manual. Something that let’s the owner know how to care for it for best results. Your milk has a label that tells you to keep it refrigerated. Your shirt has a tag that tells you how to keep it looking so fresh and so clean. And your phone comes with an entire pamphlet with …

From Solopreneur To Company: How To Scale Up Your Organization

If your business isn’t growing, it’s dying. So says conventional wisdom. But every year, thousands of entrepreneurs prove that trope false. Their businesses, although not growing, are perfectly profitable. And as long as the money keeps flowing, those entrepreneurs are content to keep doing what they’re good at. Yet there comes a time in many solopreneur’s lives when the urge to grow calls. When you hear it, your next question is obvious. How? Scaling up your organization, especially if you’re a …

Visual Customer Service in the Social Media Age [Infographic]

If you needed to quickly learn how to fix a leaky faucet, would you reach for an in-depth instruction manual, or find a short tutorial video on YouTube? If you’re inclined toward the latter, then you’re in good company. The US Department of Labor found that 65% of information people remember is information learned through a hybrid of oral and visual presentation, and most speculation suggests that our knowledge retention processes are becoming more visually-based. …

10 Tips for Keeping Overhead Costs under Control

Starting your own small business can be a thrilling experience! But, it can quickly become thrilling in the wrong kind of way if you don’t carefully monitor your start-up expenses. While the old business mantra “you have to spend money to make money” has merit, you shouldn’t have to spend more than is truly necessary, especially when you’re on a tight budget.

5 Marketing Lessons From Justin Timberlake

Justin Timberlake: that fine young gent has it all. The incredibly successful career, the girl, the adoring fans, and even his own brand of tequila. Can things get any better for him? One wonders. For about a millisecond. And then one carries on thinking about business, and life, and how on earth one will find time to market, and sell, and grow. Could it be that if we stopped and analyzed how Justin has strategically …

Ask the Readers: How Do You Handle Hard Decisions?

Famous business guru Peter Drucker once said, “Ultimately, it all comes down to work.” I disagree. I think that success, ultimately, comes down to two things: great decisions and hard work. And today, I want to ask you about those decisions, especially the tough ones. Have you ever had to make a tough decision in your business? I bet that something popped into your mind the moment I asked that question. And I hope you’ll …

6 Things You Can Learn About Business from One Wild and Crazy Guy   

Life isn’t fair. That’s what your mama told you when you were a kid, and you’ve been dealing with it ever since. Some people are born lucky. They were born with talent. Drive. Focus. You read about them all the time. This one made six figures in six months. You’ve been in business two years and haven’t made half that much. That one wrote two posts and both of them went viral. You’ve written a …