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THE PODCAST BUSINESS REIMAGINED

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customer service jay baer

Replay: Customer Service on the Social Stage with Jay Baer

In most of business history, customer service was viewed as a necessary evil that didn’t have a lot of repercussions if it was done poorly, or not at all. Realistically, how many people could a single person tell about their experience with you? Oh, how times have changed. In the world of the internet, customer service has become a spectator sport, according to today’s guest, Jay Baer, author of Hug Your Haters. All your interactions …

whale vomit kevin dubrosky

Being Whale Vomit with Kevin Dubrosky

Whale vomit is gross. But being unique, relevant, and scarce isn’t. In fact, to maximize profits, those are the three things you need. How do whale vomit and business tie together? Today’s guest, Kevin Dubrosky, reveals the secret behind success in business, and the key is to be like whale vomit: unique, relevant, and scarce. If you want to know why ‘whale vomit,’ you’ll just have to hear Kevin’s story. Discover: Why the richest of …

entrepreneur ash maurya

How to Build an Entrepreneur with Ash Maurya

  An entrepreneur isn’t an entrepreneur no matter how many businesses they try to build or how many startups they have a hand in. Entrepreneurs are built, too, and it’s a step too often skipped. Today’s guest, Ash Maurya, founder of LeanStack, knows all about entrepreneurship. He also knows from personal experience what happens when you don’t build that skillset first. He’ll also be the first to tell you that the tools available to help …

happiness uj ramdas

How to Scale Happiness with UJ Ramdas

  Stop. Take a breath. What are you grateful for, right now? What brings you happiness? Can’t think of anything more meaningful than “my family,” or “I’m alive?” You’re not trying hard enough, according to UJ Ramdas, co-creator of the Five-Minute Journal. You’ve probably already heard of the Five-Minute Journal. But you might not have heard or considered how you can take the happiness and gratitude you cultivate in the journal and apply it to …

customer experience joey coleman

Creating Customer Experience with Joey Coleman

Ever been to McDonald’s? What if I told you there were masters of customer experience? You’d probably laugh me through those golden arches. But Joey Coleman, today’s guest on Business Reimagined, believes they’re doing something very right. French fries. Admit it. You’ve at least heard about people’s obsession with the fried feast of potatoes. It’s not about the customer service you receive. It’s about the experience you have at McDonald’s that sets it apart from …

Zappos Culture Robert Richman

Create a Zappos Culture with Robert Richman

  I’m sure you’ve heard of the shoe company, Zappos, and their amazing workplace culture. They have a popcorn machine in the lobby. Does that mean you should get a popcorn machine, too? Is creating culture really that simple? Yes and no, according to the man who helped Zappos pioneer their corporate culture training, Robert Richman. Today, he talks about what makes a great company culture, not JUST for existing companies, but those that are …

Anthony Trucks Hustle

Trusting Your Hustle with Anthony Trucks

Entrepreneurs come in all shapes and sizes. You’ve got those who were born to it and others who had incredible mentors. The stars seemed to align for them. Then there are some who have to fight and hustle for every bit of ground they gain. It feels like no one cares about their dreams or passions, and no one is there to help or guide them. Are YOU a ‘foster child’ of the entrepreneurial world? …

Greg Crabtree accounting

Simplicity and Honesty in Accounting with Greg Crabtree

  For any business, profit is like oxygen. You can’t live long without it. It’s also the key to building real wealth. If your accountant doesn’t understand that, he could have you spending a dollar to save 40 cents. What kind of accounting is that? The kind that will strangle your company’s profitability and growth. Today’s guest, Greg Crabtree, is a new type of accountant. After working with hundreds of entrepreneurs, he provides his clients …

Surveys Matt Champagne

The Secret to Better Surveys with Matt Champagne

Having a ‘satisfied’ customer isn’t enough these days. How many people switch phone and TV plans every year or two to get the better deal, regardless of how satisfied they are? What you need to do is create ‘lifers,’ and one of the best ways to do that is through surveys. Yes, I said surveys. But just ‘asking’ isn’t enough. Today’s guest, Dr. Matt Champagne, is an industrial organizational psychologist. He has been helping businesses …

10 Rules of
VISIONARY BUSINESS

10 Rules of Visionary Business Book

(Plus 10 lessons learned growing to 60,000+ subscribers, $2M+ revenues, and 25+ team members, without losing our values, or selling our soul.)

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