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customer experience joey coleman

Creating Customer Experience with Joey Coleman

Ever been to McDonald’s? What if I told you there were masters of customer experience? You’d probably laugh me through those golden arches. But Joey Coleman, today’s guest on Business Reimagined, believes they’re doing something very right. French fries. Admit it. You’ve at least heard about people’s obsession with the fried feast of potatoes. It’s not about the customer service you receive. It’s about the experience you have at McDonald’s that sets it apart from …

Zappos Culture Robert Richman

Create a Zappos Culture with Robert Richman

  I’m sure you’ve heard of the shoe company, Zappos, and their amazing workplace culture. They have a popcorn machine in the lobby. Does that mean you should get a popcorn machine, too? Is creating culture really that simple? Yes and no, according to the man who helped Zappos pioneer their corporate culture training, Robert Richman. Today, he talks about what makes a great company culture, not JUST for existing companies, but those that are …

Anthony Trucks Hustle

Trusting Your Hustle with Anthony Trucks

Entrepreneurs come in all shapes and sizes. You’ve got those who were born to it and others who had incredible mentors. The stars seemed to align for them. Then there are some who have to fight and hustle for every bit of ground they gain. It feels like no one cares about their dreams or passions, and no one is there to help or guide them. Are YOU a ‘foster child’ of the entrepreneurial world? …

Greg Crabtree accounting

Simplicity and Honesty in Accounting with Greg Crabtree

  For any business, profit is like oxygen. You can’t live long without it. It’s also the key to building real wealth. If your accountant doesn’t understand that, he could have you spending a dollar to save 40 cents. What kind of accounting is that? The kind that will strangle your company’s profitability and growth. Today’s guest, Greg Crabtree, is a new type of accountant. After working with hundreds of entrepreneurs, he provides his clients …

Surveys Matt Champagne

The Secret to Better Surveys with Matt Champagne

  Having a ‘satisfied’ customer isn’t enough these days. How many people switch phone and TV plans every year or two to get the better deal, regardless of how satisfied they are? What you need to do is create ‘lifers,’ and one of the best ways to do that is through surveys. Yes, I said surveys. But just ‘asking’ isn’t enough. Today’s guest, Dr. Matt Champagne, is an industrial organizational psychologist. He has been helping …

Ryan Holiday Ego

How Ego Destroys You with Ryan Holiday

We’ve got a lot of phrases that capture the essence of ego. We say ‘she’s got a big head,’ or ‘he thinks the world revolves around him.’ There’s my personal favorite, one I often heard my grandfather say, ‘he’s getting too big for his britches.’ But as entrepreneurs, don’t we need ego to do the improbable, or is confidence enough? Today’s guest, Ryan Holiday, admits to struggling with ego. According to him, that’s exactly why …

John Assaraf Mindset

Mindset, Skill Set, and Action Set with John Assaraf

  You’ve heard of the Law of Attraction, and it’s all about the mindset. But how often have YOU heard of someone wishing good things into his life successfully? Anyone who claims they have is probably pulling your leg. Here’s the truth: mindset is only part of it. There are 2 other important components that make the Law of Attraction really attract success into your life! Today’s guest, John Assaraf, is founder and CEO of …

John Rulin BR

Giftology in Business with John Ruhlin

Giftology: it’s a thing. Believe it or not, there is a science behind great gifting. Not only will giftology ensure the recipient has their metaphorical socks knocked off, but they will also think warm, fuzzy thoughts about you for years to come. Do you know what an ‘artifact’ gift is? It is your new secret weapon for marketing! If you want to learn the science of gifting, then you don’t want to miss today’s episode …

Ideas and David Burkus

The Cross Pollination of Ideas with David Burkus

  This is a touchy subject. As thought leaders and entrepreneurs, your ideas are precious. They are what make you unique, and give you the edge over your competition. The last thing you want is for your team members to leave and take your ideas to your competition. Or is it? Today’s guest, David Burkus, has written a book that challenges this commonly held fear. In Under New Management, he explains how the cross pollination …

10 Rules of
VISIONARY BUSINESS

10 Rules of Visionary Business Book

(Plus 10 lessons learned growing to 60,000+ subscribers, $2M+ revenues, and 25+ team members, without losing our values, or selling our soul.)

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